At Click Cleaner Ltd, our primary goal is customer satisfaction. We understand that despite our best efforts, there may be occasions where aspects of our cleaning service do not meet your expectations. In such cases, we offer a comprehensive re-clean policy to ensure your complete satisfaction. Here's how our re-clean procedure works:
If you are dissatisfied with any aspect of the cleaning service, please notify us within 72 hours of the completion of the original cleaning service. This prompt notification allows us to address your concerns swiftly and schedule a re-clean visit.
The re-clean must be carried out within 7 days of the original clean to ensure timely resolution of any issues.
Upon receiving your notification, we will promptly schedule a re-visit to your property at a time convenient for you. During this re-clean visit, our dedicated team will address any specific areas or tasks that did not meet your expectations, ensuring they are completed to your satisfaction.
Our commitment to excellence means that our re-clean service is provided at no additional charge to you. We believe in delivering the high-quality cleaning service you deserve, without any extra cost for re-cleaning.
We stand behind the quality of our work and strive to exceed your expectations. Your satisfaction is our top priority, and we will work diligently to address any concerns and ensure that you are completely satisfied with the results.
Requests for re-cleaning can be made by contacting our customer service team via email at clickcleaner@outlook.com or by calling our customer service hotline. We encourage open communication to ensure that your concerns are addressed promptly and effectively.
Feedback from re-clean appointments is invaluable to us as it helps us identify areas for improvement. We use this feedback to continually enhance our cleaning processes and ensure that similar issues do not occur in the future.
At Click Cleaner Ltd, we value our customers' feedback and are dedicated to providing the highest quality cleaning services. Our re-clean policy reflects our commitment to customer satisfaction and our ongoing efforts to exceed your expectations. Thank you for choosing Click Cleaner, where your satisfaction is our priority.
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